Last Updated: 1 May 2026

This Refund & Returns Policy governs all purchases made through fasmartshop.net. By placing an order, you agree to the terms outlined below.

General Policy

FA Smart Shop operates under a strict quality control system. Returns and refunds are only accepted under specific conditions as defined in this policy. We reserve the right to refuse any request that does not comply.

Order Acceptance & Cash on Delivery (COD) Policy

For Cash on Delivery (COD) orders:

• Customers are strongly advised to check the parcel in front of the delivery agent (if allowed by courier)
• Once the parcel is accepted and payment is made, it will be considered final acceptance of the product
• Refusal at doorstep without valid reason may lead to blacklisting from future COD orders
• Repeated failed deliveries may require advance payment for future orders

Return Eligibility (Strict Conditions)

A return request will ONLY be accepted if:

• The item is defective, damaged, or incorrect
• The request is made within 48 hours of delivery
• The item is unused, unwashed, and in original condition
• All tags, packaging, and accessories are intact

We DO NOT accept returns for:

• Change of mind
• Size issues (please check size chart carefully before ordering)
• Slight color variation due to lighting or screen differences
• Minor stitching variations inherent in handmade or bulk production

Mandatory Unboxing Proof

To claim any damage, missing item, or incorrect product:

You MUST provide a **full unboxing video**

The video must clearly show:

• The sealed package before opening
• The opening process
• The product condition

 **No unboxing video = No return/refund claim will be accepted**

Refund Policy

If your return request is approved:

Refunds are processed within 7–10 business days after inspection

For **COD orders**, refunds will be sent via:

Mobile Banking (bKash / Nagad / Rocket)

Delivery charges are **non-refundable**

FA Smart Shop reserves the right to:

• Deduct delivery or handling charges
• Reject refund if product condition does not match return claim

Exchange Policy

We only offer exchanges for:

• Defective items
• Wrong items delivered

Exchange is subject to stock availability.

If unavailable, a refund will be issued as per policy.

Return Shipping Policy

• For valid claims (defective/wrong item): **Return shipping will be covered by FA Smart Shop
• For any other approved case (rare exceptions): Customer bears return cost
• Unauthorized returns will NOT be accepted.

Non-Returnable Items

The following items are strictly non-returnable:

• Innerwear and personal-use garments
• Discounted / clearance items
• Customized or pre-ordered items

Cancellation Policy

• Orders can only be cancelled before shipment confirmation
• Once shipped, cancellation is NOT allowed
• COD refusal without valid reason may result in **account restriction**

Fraud Prevention & Rights Reserved

FA Smart Shop reserves full rights to:

• Cancel any suspicious or high-risk order
• Refuse service to customers with a history of abuse
• Take necessary action against fraudulent claims

Contact Information

For return requests or support:

📧 Email: support@fasmartshop.net

🌐 Website: fasmartshop.net

Legal Disclaimer

FA Smart Shop reserves the right to modify this policy at any time without prior notice. The latest version will always be available on our website. Continued use of our services constitutes acceptance of these terms.